Shipping & Return

SHIPPING

The total shipping charge will be displayed on the last page of the order form before you submit your order. Shipping times in the U.S. vary between 3-10 business days, depending on location and postal holidays. You will be issued a tracking number once your order ships. Order of $99 or more will receive automatic free shipping at checkout.

 

RETURN PROCESS

If you want to return or exchange your purchase, please know that you have a 30-day period to return. The time period begins the day you receive your purchase.

To return an item, please email customer service at finejapan@fwtcorp.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Fine Japan USA
Attn: Returns
RMA #
10822 Forbes Ave. Suite D1
Garden Grove, CA 92646
United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

Promotional items must be returned along with the purchased items for a refund. All refunds are subjected to a restocking fee of 15% of the total amount.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

– Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
888-808-0168 or email to finejapan@fwtcorp.com.

© 2021 Ngọc Viễn Đông Magazine. All Rights Reserved.